Conversation started August 13
Maria Cynthia
8/13, 4:29pm
Reference number 13UG0100031
I would like to follow up the status of my request for a change in the delivery address of my billing statement from
<old address>
to the actual service address of
<new address>
Account Name <Name of Account Holder>
Service ID Number <SIN>
Said request was logged in the meralco website (http://www.meralco.com.ph/customer/page-cusContact-feedback.html) last August 1, 2013. Reference number is 13UG0100031.
My daughter called 632-8989 last August 7 to follow up but she was told by the Customer Service Representative that they do not have access to the status of the request as this is handled by the branch.
She has been calling the Araneta (Ali Mall) Business Center number listed on your website (9113535) but she could not get through.
Please update me on the status of the request.
Thank you.
<Name of Account Holder>
Tel. No. <contact no.>
Meralco
8/13, 4:32pm
Hi Maria, ang inyong ini-report na illegal connection ay naka-refer na sa aming Inspection Division para sa kaukulang imbestigasyon. Makakaasa kayo na gagawan namin ng kaukulang follow-up ang inyong report. Salamat.
Maria Cynthia
8/13, 4:35pm
ha?! wala naman akong ini-report na illegal connection, a... i was simply following up my dad's request for a change in the delivery address of his billing statement (Service ID Number <SIN>).
Meralco
8/13, 4:38pm
Hi Maria, we will coordinate your application to our Makati Business Center to address your concern. Thank you.
Meralco
8/13, 4:40pm
Hi Maria, we would like to clarify that your request for the necessary changes in your billing address has already been forwarded to our Makati Business Center for proper handling. You will receive an Acknowledgement and Feedback Letters anytime this week. We will make the necessary follow-up on this. Thank you.
Maria Cynthia
9/11, 9:07am
I would like to follow up the status of our request for a change in the delivery address of the billing statement for Service ID Number <SIN> from <old city> to <new city>. (The last billing statement was still delivered to <new city>) [sic: should be <old city>]:
= = = = =
Conversation started August 13
8/13, 4:29pm
Reference number 13UG0100031
I would like to follow up the status of my request for a change in the delivery address of my billing statement from
<old address>
to the actual service address of
<new address>
Account Name <Name of Account Holder>
Service ID Number <SIN>
Said request was logged in the meralco website (http://www.meralco.com.ph/customer/page-cusContact-feedback.html) last August 1, 2013. Reference number is 13UG0100031.
My daughter called 632-8989 last August 7 to follow up but she was told by the Customer Service Representative that they do not have access to the status of the request as this is handled by the branch.
She has been calling the Araneta (Ali Mall) Business Center number listed on your website (9113535) but she could not get through.
Please update me on the status of the request.
Thank you.
<Name of Account Holder>
Tel. No. <contact no.>
= = = = =
Meralco
9/11, 9:32am
Hi Maria, please be informed that the Makati Business Center has already sent a acknowledgement letter regarding to your concern and received by Ms. <recipient name>.
Thank you.
Maria Cynthia
10/7, 12:16pm
Where and when was it sent? We don't know anyone named <recipient name>.
Meralco
10/7, 12:30pm
Hi Maria, the letter was received by Ms. <recipient name> (Maid) last August 13, 2013 through Meagamail. We advise you to coordinate with our Makati Business Center regarding your concern. You may contact the said office with these numbers: 729-9866 to 73, 899-7119, 899-7115 and located at 9581 Kamagong St. corner Ayala Ave. Extn, Brgy. San Antonio, Makati City near Makati Fire Station. Thank you.
Maria Cynthia
10/7, 4:27pm
Whose maid? At what address?
Meralco
10/7, 4:29pm
Please coordinate at our Makati Business Center regarding your concern. You may contact the said office with these numbers: 729-9866 to 73, 899-7119, 899-7115 and located at 9581 Kamagong St. corner Ayala Ave. Extn, Brgy. San Antonio, Makati City near Makati Fire Station. Thank you.
Maria Cynthia
10/9, 1:34pm
Reference number 13UG0100031
october 9... tried calling the Makati Business Center...
729-9866
"The telephone number you dialled is not yet in service."
729-9873
"This is Globe Telecom. The number you are calling is temporarily out of service."
899-7119
busy
899-7115
"The number you dialled is not accessible at the moment."
finally able to get through at 899-7119. on hold for half an hour and just kept on getting:
"Sorry, our branch representatives are busy at the moment. To stay on hold, press 6. To leave a message, press 7."
eventually decided to go for 7. the response at 7?
"This mailbox is currently unavailable."
tried logging a follow up at the Meralco Customer Care page:
"Error sending feedback.
Click here to try again."
tried again. error again.
Meralco
10/9, 1:37pm
We apologized for the inconvenience. Kindly email us again in our website at http://meralco.com.ph/customer/page-cusContact-feedback.html in order for us to refer your email to our Makati Business Center. Thank you
Maria Cynthia
10/10, 3:39pm
i tried to do that just now.
"Error sending feedback." again.
Meralco
10/10, 3:48pm
To successfully submit your message kindly encode/input all the needed details and unchecked the bow with the note: Yes, associate this with another feedback. Thank you.
Maria Cynthia
10/11, 4:54pm
oh... is that part of your program not working? how would you know that the new ticket is just a follow-up to an existing one? anyway, ok... i'll just mention the earlier Reference Number (13UG0100031) in the new ticket... thanks...
Maria Cynthia
5:04pm
i just tried logging a ticket again... "Error sending feedback." again... is there a limit to the number of characters a ticket could contain?
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