in their shoes

i ordered shoes online  ->  they were big...  : }

i was going to have them changed but i didn't know whether i should go just one size smaller or two.  (they have 30-day free return / refund, btw.)

i've checked out the site's size chart but i'm not sure their merchants follow standard sizing.  my last order was too small...  : }

this time therefore i decided to do live chat with customer service.  i was gonna give them my foot length in inches and ask for the corresponding size i should get.  well, i was number 8 with approximate wait time of 8 minutes.  my initial reaction was, 'aw!  that is long...'

anyway, i stuck it out and just surfed around.  less than 5 minutes later and, ta-daann!

"One of our representatives will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 1 minute(s). Thank you for your patience."

joy...  : D

when it was my turn, i asked my question and the moment the customer service representative gave a reply, i immediately said thank you and goodbye.

i wanted to free up the agent asap so other customers won't be in queue too long...  : )