i went to a bank noontime and when i arrived, i saw the guard hunched on the Express Assist machine. the terminal is where bank clients encode details of their transaction after which a queue number will come out of a slot.
for at least a full three minutes, the guard, with his back to practically the whole room, was trying to fix the paper on the mini-printer.
i used to head security, IT security, not the security guards but they are part because of physical security. you have to protect the infrastructure and control who has access to different areas. i feel really uneasy seeing guards doing stuff that prevent them from keeping watch.
multi-tasking is fine as long as the other tasks would not be done at the expense of one's vital function.
we should always keep the stakes in mind. security vs. a queue number? the choice is clear.
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