needs improvement

july 9, i ordered spicy pepperoni pizza from pizza hut - xavierville and when it was delivered, the pepperoni was burnt, as in the edges were black!

i took pics and emailed them to pizza hut's customer service center with the note, "next time please check the quality of the pizza before delivery."

they asked for my number saying the Manager on Duty will call me.

july 12, i gave them my number.

an hour and a half later, someone from the xavierville branch called me and was i taken aback by his tack!  the guy kept on saying maybe i was just used to their [non-spicy] pepperoni lovers pizza so i thought their spicy pepperoni was burnt.  he said that really is how their spicy pepperoni is.  we were on the phone for 12 minutes and no matter what i said, that was his repeated and aggressive stand!

(for the record, i'm over half a century old and i've probably ordered pizza hut's pepperoni lovers pizza only twice in my entire life.  i am not used to it at all.  my favorite is bacon cheeseburger and that is almost always what i order from their store.

i say the pepperoni is burnt not in comparison to anything else.  the edges of the pepperoni are black, that's it!)

i told the guy if that really is his stand then put it in writing, email it to me.

what the guy emails me instead is a request for my address saying they would give me complimentary pizza.

i don't send feedback to get complimentary items.  i have given a lot of feedback and i have turned down numerous offers of replacement.

i send feedback so the store could improve and other customers would have a better experience.

in this case, i hope pizza hut would look not just into the way their spicy pepperoni is cooked but also into the way their managers interact with dissatisfied customers.  the goal is to reduce dissatisfaction, not aggravate it.