quick response

i got my new / replacement card today...

5 days ago, i sent the following e-mail to my bank:

"hallo...  i have a <credit card> (9999 9999 9999 9999) with expiry date of <month> 2015 yet.  for some reason, the laminate on the card got detached at the corner and was protruding upward.  the protruding portion got bigger and bigger and merchants sometimes had a hard time trying to insert the card into their readers.  i therefore decided to just peel off the laminate from the card.  the card is still usable but then it looks dull and shabby (please see attached photo).  i would like to know whether you could send me a replacement card with the P400 replacement fee waived.  a positive response would be highly appreciated.  thank you."

three-and-a-half-hours later, they sent me the following e-mail:

"...

We received your e-mail regarding your request for the replacement of your <credit card>. We have forwarded your request to the concerned unit for processing. Please note the following reminders regarding your request:

1. Your new card will bear a different card number.
2. Please refrain from using your existing card as this will be deactivated.

..."

whoa!  my immediate reaction upon reading the e-mail was to be thankful i wasn't out buying something that time.  could you imagine, i'm out there at the cashier paying with my card and i don't even know it has been deactivated.  uh-oh...

i was thinking all i sent was a query ("i would like to know whether you could send me a replacement card with the P400 replacement fee waived.").  ' turns out it was already a replacement request.  uhhh!

anyway, no harm was done.  at least, they were quick.  i am thankful.