so i've been regularly filing these docs but this agency's system shows that i have open cases (hahaha... no, not court cases. a 'case' in this case is really just a record in the system that you have failed to file certain documents within deadline.)
me, after showing proofs of filing: 'so how do these cases get closed?'
staff: 'if you know somebody from <the agency>...'
me: 'huh?! i know so many! but i don't want to use connections... i want to go through the regular process... i want to see how you really do it on the ground... assuming i don't know anyone, what do you do to close these?'
staff: 'we have them data fixed...'
me: 'data fix?!'
staff: 'actually we're already strict about data fixes so if you really want to have them closed you have to write to the <boss>...'
me: 'who's the <boss>?'
staff says the <boss>'s name...
me: 'oh! <her>! is she here?'
staff: 'yes... you want to talk to her?'
me: 'sure... but is that part of the regular process? do the others talk to her, too?'
staff: 'yes... you show her your docs... she will scrutinize them...'
me: 'wow! the <boss> really personally checks all these?'
staff: 'yes... she really looks at them...'
me: 'shouldn't that be the staff? she has more important use for her time...'
staff: 'we're strict about data fixes now... she's wary when she sees that cases have been open for a long time...'
me: 'yeah! but could also be because no payment docs are not an encoding priority...'
staff: 'it's not about payment...'
me: 'really? so why do the cases remain open for years? could you imagine i've submitted these before and now i have to resubmit them again?'
staff: 'you're not the first person to say that... i was just talking to others and they say the same thing...'
me: 'most likely... you file on time and still cases are generated and remain open for so long... why?'
staff: 'that's also the question of the <boss>... that's why she disallows data fix...'
me: 'and the cases will just remain open?'
staff: 'well, we tell the person to just re-file and pay penalties...'
whaaaatttt???!!!
isn't that adding injury to injury?! aaarrrggghhh!!!
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