following up repair of a friend's phone line...
customer service representative: 'as of 3:20 p.m. yesterday, someone already went there, ma'am...'
me: 'they checked but they did not fix?'
customer service representative: 'it's already ok, ma'am...'
me: 'ok as in fixed? 3:20 p.m.? as of last night it still wasn't ok...'
customer service representative: 'but someone already went there, ma'am... it was acknowledged by <toot>...'
me: 'did she acknowledge repair or just the visit? as of last night they still did not have outgoing...'
customer service representative: 'oh, wait... someone made a follow up today... ok, ma'am... i'll just follow it up again...'
me: 'good... thanks...'
just because people showed up doesn't mean they got things done...
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