my mom and i opened three separate accounts at landbank - ali mall on november 25, december 10 and december 18.
all three times, they give you your ATM card and a piece of paper at the 'end' of account opening. you're supposed to go to the ATM and activate your PIN according to the instructions on the paper.
all three times, PIN activation was unsuccessful and you had to return the card to landbank. the manager would then go on the computer, return your card to you and ask you to retry.
all three times PIN activation was successful on the retry.
i don't know whether going to the ATM twice is really part of the design
or
all three times someone just missed a step hence the retry.
either way the process needs improvement.
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