priorities

my credit card company has a rewards program for purchases...  you charge a certain amount, you get something...  i was following up a reward i was supposed to have received two weeks ago yet...

phone banker:  'i was able to retrieve your request, ma'am...  it says here high priority...'

me:  'huh?!  that's high priority?!  why is that high priority that's just a reward?'

1.  there are a lot more urgent concerns than that

2.  if it's high priority how come it's two weeks late?

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