commendation

here's a special shout-out for leah and james of sugarhouse robinson's magnolia.  i was there yesterday to pick up a marjolaine cake.  when they showed it to me, it had a crack in the middle running the whole length of the cake!

me:  'aw!  how come there's a crack?'

leah explained to me the composition of the cake, blah-blah-blah.

me:  'you know, regardless of the makeup of that cake, i don't think it's supposed to be sold cracked.'

leah says since the chocolate is frozen, a crack is unavoidable.

me:  'unavoidable?  i've bought countless cakes.  i'm the one who buys cakes for our family.  i've been doing it since high school.  how old am i now?  that is a looong time.  i've never bought a cracked cake.  i'm going to take a picture of that.  i don't want a crack to show...'

leah:  'that won't be noticeable in the picture, ma'am...'

me:  'hello!  my camera will capture that...  i can see it...  it is noticeable...  don't you have another stock?'

they have just one, just the one i ordered.

leah offers to get another cake from another branch.  she called the branch and was told the marjolaine there also had a crack.

me:  'really?  that seems to be a lapse in QA...'

leah offers me some other cake.

we check their display.  i've tried most of the cakes.  i want something new and of the ones i haven't, two i'm scheduled to get next month.  the rest don't appeal to me.

leah suggested i switch one of those i'm getting next month with the marjolaine.

me:  'aw!  those two cakes seem more appropriate for oldies.  this one i'm giving to a teen.  if it's just for me i won't fuss about the crack.  i'll just eat and enjoy.  but i'm giving that to someone.  i don't wanna give cracked.  what can we do to remedy this?  do you have icing?  let's cover the crack...'

they don't have icing.

they have these white edible letters i wasn't quite sold on.

they offer this round scallop-edged emblem.  it comes in blue or pink though.  it does not quite match the cashew nut encrusted sides of the cake and its dark chocolate top.

i check out the chocolate strip on top of their midnight cake.  that would cover the crack.  well, they don't have a spare strip.

then they offered meringue sticks.  they said we could put them on top of the cake just like how it is in their truffle cake.

ei, that would cover the crack!  i get excited, hahaha.  okay, try.  put one here; another one there.  add some more.  move that.  flip that.  here, here, here.  there, there, there.  we ended up covering not just the crack but the whole top of the cake with meringue sticks it now looks more like their concorde.

the cake actually looked nicer.  i was sooo happy.  i am sooo thankful.  my annoyance turned to appreciation for these two commendable employees who went to such lengths to ensure customer satisfaction.

good staff, sugarhouse.  you have gems in leah and james.  kudos...  : )