i was at the bank of the philippine islands branch at ali mall this morning. so there i was waiting for my queue number to be flashed onscreen and in front of me was one of the two guards assisting a customer in one of the BEA machines. (the other guard was standing at the entrance.)
the BEA machines are positioned against the right wall of the room. if you are using the machine, you'll be facing the wall.
i wasn't able to keep track of how much time exactly the guard spent assisting the customers. at least three minutes maybe? whatever, it seemed too long to me.
i used to head security, IT security. the security guards were not under me but they were our concern, too, as they formed part of the overall security complement. i couldn't help thinking, this is a security guard, he's supposed to secure the place. how can he do that if he is facing the wall with his back to practically everything and everyone? he is supposed to be on watch. how can you watch what you cannot see?
being helpful and multi-tasking is good but we all have our functions. when we take on other tasks, we should ensure that it won't be at the expense of our primary assignment. otherwise there'll be gaps. and at times gaps can be dangerous.
true, multi-tasking is never a good response or alternative..you can't get the work done right since you are doing a lot of things at the same time. given there are people who can multi-task but not all tasks can be done simultaneously, like in this case
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