i was at my telco's shop and i was informing them that the lock-up period for one of the numbers under my account is expiring next month and i don't intend to renew it anymore.
the customer service representative checked their database and informed me it's expiring on july 26 yet so i have to go back on july 26 and only then will they process it.
i asked what day july 26 is.
the CSR told me it's a friday.
me: 'aw... if i go on a saturday or sunday will the contract be renewed automatically? as in, will i then have to request for pre-termination?'
CSR: 'we will just charge you pro-rated... just for the days you used...'
me: 'actually this number is not being used anymore... it hasn't been used for months, the user has died...'
CSR: 'if you pre-terminate there will be charges...'
me: 'yeah, i know... i've been here before and that's what i was told so we're finishing the lock-in period...'
CSR: 'just come back on or after july 26...'
me: 'that's a friday... if i go saturday or sunday, you will bill me for the two days?'
CSR: 'yes...'
me: 'can you just tag the number now for termination?'
CSR: 'there is a termination fee because you have a contract...'
me: 'no, i'm not pre-terminating... i mean tag it today that the subscriber is not going to renew it anymore in july...'
CSR: 'we can't do that... it has to be on or after july 26...'
me: 'really? that's not a good program you have... the programmer / analyst should have included a provision for tagging for non-renewal... well, yeah... it depends on the specs he was given...'
the CSR just gave me a blank stare...
me: 'hmmm... can you just note on my account that i came here today informing you that i don't intend to renew this number anymore? just this number, ok... i have several numbers... this is the only one i'm not going to renew...'
CSR: 'we cannot enter notes...'
me: 'aw... so maybe i should just go online and inform customer support through your website so at least a ticket would be logged...'
another blank stare...
this is the same telco who e-mailed me a rather weak password when i forgot mine. i sent them e-mail telling them to
"please advise relevant ... personnel/managers ... that the password you used for reset would not pass basic security checks... definitely needs improvement..."
the reply i got?
"Please be advised that you can reset/change your password upon login..."
eh?!
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