take the first step

on the phone with a friend regarding a coupon he won't be able to use before expiry...

friend:  'i don't have time...  there's so much work!'

me:  'aww...  it's ok...  you can do it...'

friend:  'i don't know what to do anymore...'

me:  'how much is left?'

friend:  'what do you mean?'

me:  'what have you done so far?'

friend:  'i haven't started anything...'

ooops...  wahehe...  ; }